Customer Focus

VoiP PBX: Small Business Benefits

Posted by on November 13, 2010 at 8:43 pm
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email

A VoiP PBX has many advantages to offer a small business. First of all VoiP calls are cheaper and in many cases free. But that’s not all. If you never want to miss a call, communicate from your mobile, desk phones and from softphones and applications, while making a professional impression over all channels, a VoiP PBX is a relatively cheap way to achieve this integration. Learn more about the many professional options VoiP PBX’s have to offer.

Unlocking The Sales Potential Of Your Internal Organization

Posted by on November 6, 2010 at 5:17 pm
Shake On It!

Professionals create a lot of specialized information that is locked within the organization and inaccesible to others. This could be much more of an asset then is currently the case for many organizations. Some suggestions and practical guidelines on unlocking the power of this knowledge for commercial purposes.

The King Of All Eskimos

Posted by on July 23, 2009 at 7:06 pm
The King Of All Eskimos

Every sales person could tell you that a client gives of signals and that those who know how to play into them could sell a refrigerator to an eskimo. But: do you really want to sell fridges to eskimos? Wouldn’t you rather control which precise audiences you target? A well defined target audience could be the solid basis of your organization’s success. But it doesn’t stop there…What about Social Media?

The Crisis & Customer Centricity

Posted by on March 3, 2009 at 12:51 am
Crisis?

Customer Focus: solution or problem in times of crisis. As organizations brace themselves in economically hard times it seems a good moment to evaluate the benefits and risks of the Customer Centric machinery they have put- or have neglected to put into place: What is the potential of a Customer Focus approach in times of crisis: what risks are involved. Which measures and values should we adopt to make such a strategy pan out under the current conditions? Versatilty, flexibility and originality appear to be at the basis of some striking and inspiring successes even in an economic crisis.

Secrets To Unknown Brand’s Success

Posted by on December 11, 2008 at 11:18 am
Unknown

What are decisive factors in the success or failure of an unknown brand? All of us have had to make the decision wether or not to buy a service by an unknown brand: what are our motives in doing so or not? What causes the sudden rise of an unknown brand such as easyjet? If you’re wondering how to successfully launch an unknown brand yourself or want to look more explicitly at your own buying behaviour as a consumer of services: read the Unknown Brand Poll. Our small panel of highly trained professionals might give you some insight in your own (sub)conscious decisionmaking and in the ever changing commercial landscape around us.